Frequently asked questions
The most common questions about Moonrise, device codes and sending playlists.
Does Moonrise provide channels or content?
No. Moonrise is only a player; it does not provide or sell channels, subscriptions or content. You add legal playlists you already have access to.
Where is my playlist password stored?
Your details are encrypted in the browser on your phone or computer; only your TV can open them. Our server never sees or keeps them in the clear. As soon as the TV receives the encrypted package, the server copy is deleted; only the playlist name and status remain.
Is it paid?
We are in early access and Moonrise is free. A license is issued automatically when the TV registers.
Where do I find the device code?
On the TV: Moonrise → Settings → About → Device code. There's also a QR code; scan it with your phone and the code fills in on this site automatically.
Can I manage more than one TV?
Yes. On Manage my device, use Add another TV, enter each TV's code and confirm on the TV. They're all listed in the same browser.
What happens if I reinstall the app?
Your device code stays the same, but web pairings are reset for security. Just enter the code again and confirm on the TV.
My playlist didn't reach the TV. What now?
Make sure the TV is on and online; Moonrise picks up the playlist within seconds while it's open. If the status says "Failed", check the details and send it again.